Privacy Policy

ncube labs ("ncube labs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use ncubelabs.com and our related products, services, APIs, and platforms (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

1.1 Information You Provide

• Account Information. When you create an account, we collect your name, email address, and any other information you provide during registration.
• Payment Information. If you purchase paid Services, we collect billing details such as payment method and billing address. Payment processing is handled by third-party processors; we do not store full credit card numbers.
• Inputs and Content. When you use our Services, you may submit prompts, data, files, or other materials ("Inputs"). Our Services may generate responses or outputs ("Outputs") based on your Inputs. We collect and process this content to provide the Services.
• Communications. If you contact us via email, forms, or other channels, we collect the content of those communications along with your contact information.
• Feedback. If you provide feedback, suggestions, or rate our outputs, we collect that information to improve our Services.

1.2 Information Collected Automatically

• Log Data. We collect information your browser or device sends automatically, including IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
• Device Information. We collect device type, operating system, unique device identifiers, and browser information.
• Usage Data. We collect information about how you interact with the Services, including features used, actions taken, session duration, and frequency of use.
• Location Data. We infer your approximate location from your IP address for security, analytics, and service optimization purposes.
• Cookies and Similar Technologies. We use cookies, web beacons, and similar technologies to operate the Services, remember your preferences, and analyze usage. See Section 7 for more details.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Authentication providers (e.g., Google, GitHub) if you sign in through them.
• Analytics and advertising partners.
• Publicly available sources.
• Business partners and clients in connection with consulting engagements.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing the Services. To operate, maintain, and deliver the features and functionality of the Services.
• Account Management. To create and manage your account, authenticate your identity, and provide customer support.
• Improvement and Development. To analyze usage, diagnose issues, and improve the quality, safety, and performance of the Services, including our AI models and agent orchestration systems.
• Communications. To send you service-related notices, respond to inquiries, and provide information you request.
• Security and Safety. To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Legal Compliance. To comply with applicable laws, regulations, legal processes, or governmental requests.
• Enforcing Our Terms. To enforce our Terms of Service and other policies.
• Business Operations. For internal operations such as billing, auditing, and record-keeping.
• Marketing. To send promotional communications where permitted by law. You may opt out at any time (see Section 4).

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers. With third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics, email delivery). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Business Transfers. In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
• Legal Requirements. When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent. When you direct us to share your information or provide consent.
• Aggregated or De-Identified Data. We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access. Request access to the personal information we hold about you.
• Correction. Request correction of inaccurate or incomplete personal information.
• Deletion. Request deletion of your personal information, subject to legal exceptions.
• Portability. Request a copy of your personal information in a portable format.
• Opt-Out of Marketing. Unsubscribe from promotional emails by clicking the "unsubscribe" link or contacting us.
• Cookie Preferences. Manage cookie settings through your browser or our cookie settings (where available).
• Model Training Opt-Out. If you do not want your Inputs and Outputs used to improve our models, contact us at hello@ncubelabs.com.

To exercise any of these rights, please contact us at legal@ncubelabs.com. We will respond to your request within the timeframe required by applicable law.

We will not discriminate against you for exercising your privacy rights.

5. Data Retention

We retain your personal information for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer needed, we will securely delete or anonymize it. Specific retention periods may vary based on the type of data and applicable legal requirements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential Cookies. Required for the Services to function properly (e.g., authentication, security).
• Analytics Cookies. Help us understand how users interact with the Services so we can improve them.
• Preference Cookies. Remember your settings and preferences across sessions.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Services.

8. Third-Party Services and Links

Our Services may contain links to or integrate with third-party websites, services, or platforms. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you interact with.

9. Children's Privacy

The Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at legal@ncubelabs.com.

10. International Data Transfers

If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using the Services, you consent to such transfers. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to opt out of the sale or sharing of your personal information (we do not sell personal information).
• The right to non-discrimination for exercising your rights.

To exercise your California privacy rights, contact us at legal@ncubelabs.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on our website with a new effective date. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ncube labs
Email: legal@ncubelabs.com
Website: ncubelabs.com