Terms of Service

Effective Date: March 5, 2026

Welcome to ncube labs. These Terms of Service ("Terms") govern your access to and use of the products, services, APIs, websites, and software provided by ncube labs ("ncube labs," "we," "us," or "our"), including ncubelabs.com and any associated platforms (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Please also review our Privacy Policy, which describes how we collect and use your information.

1. About ncube labs

ncube labs is an AI consulting and product company that builds agent orchestration infrastructure. We help organizations design, deploy, and manage intelligent agent systems. Our Services may include consulting engagements, software platforms, APIs, tools, and related resources.

2. Eligibility

You must be at least 18 years old to use our Services. By using the Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.

3. Account Registration

Some Services require you to create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Keep your account credentials secure and confidential.
  • Notify us promptly at hello@ncubelabs.com if you suspect unauthorized access.
  • Accept responsibility for all activity that occurs under your account.

You may not share your account credentials or make your account available to others.

4. Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your lawful business or personal purposes. You agree to comply with all applicable laws, regulations, and any usage policies or documentation we make available.

5. Prohibited Conduct

You may not:

  • Use the Services for any unlawful, fraudulent, or harmful purpose.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, algorithms, or models underlying the Services, except where prohibited by applicable law.
  • Copy, modify, distribute, sell, lease, or sublicense any part of the Services.
  • Use automated means (bots, scrapers, crawlers) to access the Services except through our published APIs in accordance with their documentation.
  • Circumvent, disable, or interfere with any security, rate-limiting, or access-control features of the Services.
  • Use the Services to develop competing products or services, or to train artificial intelligence or machine learning models that compete with ncube labs.
  • Misrepresent AI-generated output as human-generated when doing so would be deceptive or harmful.
  • Transmit viruses, malware, or other harmful code through the Services.
  • Infringe, misappropriate, or violate any third party's intellectual property, privacy, or other rights.
  • Use the Services in any manner that could damage, disable, or impair the Services or interfere with other users' access.

6. Your Content

6.1 Inputs and Outputs

You may provide data, prompts, files, or other materials to the Services ("Inputs") and receive results, responses, or generated content ("Outputs"). Inputs and Outputs are collectively referred to as "Content."

6.2 Ownership

As between you and ncube labs, you retain ownership of your Inputs. Subject to applicable law, you own the Outputs generated for you through the Services. Due to the nature of AI systems, Outputs may not be unique—other users may receive similar or identical Outputs.

6.3 Your Responsibilities

You are solely responsible for your Content, including ensuring that your Inputs do not violate any applicable law, these Terms, or any third party's rights. You represent and warrant that you have all necessary rights, licenses, and permissions to provide your Inputs to the Services.

6.4 Our Use of Content

We may use your Content to provide, maintain, improve, and develop the Services, to comply with applicable law, and to enforce these Terms. We will handle your Content in accordance with our Privacy Policy.

If you do not want your Content used for model training or improvement purposes, please contact us at hello@ncubelabs.com to discuss available options.

7. Intellectual Property

7.1 Our Rights

The Services—including all software, models, algorithms, designs, documentation, trademarks, and other materials—are owned by ncube labs or our licensors and are protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited use rights expressly stated herein.

7.2 Feedback

If you provide us with suggestions, ideas, or other feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that Feedback without restriction or compensation.

8. API Usage

If you access the Services through our APIs, the following additional terms apply:

  • You must use API keys and credentials only as authorized and keep them confidential.
  • You must comply with all applicable rate limits, usage quotas, and API documentation.
  • We may suspend or revoke API access for violations of these Terms or excessive usage that degrades the Services.
  • You are responsible for all activity conducted using your API credentials.
  • You must not share, publish, or expose your API keys.

9. Third-Party Services

Our Services may integrate with or link to third-party services, tools, or platforms ("Third-Party Services"). We do not control and are not responsible for Third-Party Services. Your use of Third-Party Services is subject to their own terms and policies. We make no warranties or representations regarding Third-Party Services.

10. Fees and Payment

Certain Services may require payment. If applicable:

  • Fees will be communicated to you before you incur them.
  • All fees are stated in U.S. dollars unless otherwise specified.
  • You agree to pay all applicable fees in a timely manner.
  • Fees are non-refundable except as expressly stated or required by law.
  • We reserve the right to change pricing with reasonable notice.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

Without limiting the foregoing:

  • We do not warrant that the Services will be uninterrupted, error-free, or secure.
  • AI-generated Outputs may be inaccurate, incomplete, or unsuitable. You should not rely on Outputs as a sole source of truth, professional advice, or factual information.
  • You are responsible for evaluating and independently verifying all Outputs before relying on them, including using appropriate human review.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NCUBE LABS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless ncube labs, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your Content; (c) your violation of these Terms; or (d) your violation of any third party's rights.

14. Termination

We may suspend or terminate your access to the Services at any time, with or without cause and with or without notice. You may stop using the Services at any time.

Upon termination:

  • Your right to access and use the Services immediately ceases.
  • We may delete your account and associated data, subject to our Privacy Policy and applicable law.
  • Sections that by their nature should survive termination will survive, including Sections 6, 7, 11, 12, 13, 15, and 16.

15. Dispute Resolution and Arbitration

15.1 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.

15.2 Informal Resolution

Before filing any legal action, you agree to first contact us at legal@ncubelabs.com and attempt to resolve the dispute informally for at least 30 days.

15.3 Binding Arbitration

If the dispute is not resolved informally, it shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration shall take place in San Francisco, California. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

15.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

15.5 Exceptions

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

16. General Provisions

  • Entire Agreement. These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ncube labs regarding the Services.
  • Amendments. We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website with a new effective date. Your continued use of the Services after such changes constitutes acceptance.
  • Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
  • Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
  • Force Majeure. We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control.
  • No Agency. Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and ncube labs.

17. Contact Us

If you have questions about these Terms, please contact us:

ncube labs
Email: legal@ncubelabs.com
Website: ncubelabs.com